shipping & returns
payment & delivery
Secure online payment
We accept all major debit and credit cards:
- Bancontact / Mister Cash
- Sofort Banking / DIRECTebanking
- VISA, Mastercard, Maestro, American Xpress
We also accept international payments (although your bank may charge you a small currency fee).
Our site is fully secure. We use Sisow and Mollie as payment providers. Payment will be debited from your card or account before the dispatch of the goods you have purchased. You will be issued with an electronic transaction receipt, which will be sent to the email address you provide.
Payments could be transferred to
- ING BANK Medisan Trading (Theedoekenwinkel valt onder Medisan Trading)
IBAN-no: NL 98 INGB 0008 0616 72
We do our best to deliver the order as soon as possible. Products ordered before 15:00 hr on Monday - Friday will be shipped the same day. If we shouldn't meet the date of delivery for any reason, we will, of course, inform you as soon as possible. In general, the delivery in Holland will take place the next day. Unfortunately, we can't guarantee the moment of delivery.
Small packages, match the mailbox, are sent by standard mail. Larger products by parcel post.
After placing an order you will receive a confirmation of the order and your payment. When the package leaves the office you will get an extra e-mail with a track & trace code, so you can track your package.
- ordered Monday - Friday at 15.00 hr.; shipped the same day.
- wrapped as a present for free, express in the ordering process.
- 14 days trial period, not good - money back.
- the parcel will be shipped once payment is received.
- products are packed in environmentally friendly materials. We recycle boxes. And re-use cardboard and fill material.
We apply a flat rate for shipping and handling.
Mailbox Post: € 4,1
Parcel: € 5.95
Belgium and Germany
Mailbox Post: € 8,75
Parcel: € 8.75
Outside Europe (except Islands)
- € 16.95 Denmark (excl. the Faroe Islands and Greenland), France (incl. Corsica and Monaco), Italy (excluding San Marino and Vatican City), Luxembourg, Corsica, Monaco, Austria, Spain (incl. the Balearic Islands, excl. the Canary Islands ), United Kingdom (excl. Gibraltar and Channel Islands).
- € 18.95 Poland, Portugal, Finland, Hungary, Ireland, Sweden,
- € 21,95 Switzerland and Norway.
- € 23.95 Other European countries except for the islands.
- € 29,95 United States of America, Canada, and Greece.
Of course, we do ship worldwide. Please feel free to contact us for more information. Outside the EU you may be charged a customs fee, depending on your country's laws. If you have any problems ordering please contact us and we'll do our best to help you!